America…. please, for this country’s sake, stop outsourcing customer service. It’s killing us!!!!!! And whether you know it or not, it’s killing your business too. I was on the phone last night with one of this country’s “largest” software companies and the “customer service rep” who was helping me, could barely speak English!!! I mean really??!! You know, in this country we’ve become so concerned with making a buck, that we have forgotten what’s really important and it’s causing us to lose out in the end! Poor customer service costs this country so much money that we could build a new one!!! I can’t tell you how tired I am of calling customer service and asking, “can you repeat that?” America is ready for home based and home grown customer service. Make the switch!!!!
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