“Your soft skills coach for customer service!”

SUCCESSFUL ENTERPRISES is a company that’s committed to being a home base for helping you to improve your company’s customer service team. With an uplifting and encouraging approach, we’ll develop the “hard to quantify” soft skills needed to help your team brand your company as a customer service leader!

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“Customer Expectations Management”

The best way to manage customer expectations is this….first of all, you cannot control every single situation or instance for external factors that determine customer expectations but what you can do is, number one: keep up with the market trends & number two: keep up with what your competition is offering and create a “superior experience”! As Dr. Maya Angelou put it, people will forget what you say & they will forget what you do but they will never forget how you made them feel!!!

As far as internal factors go: You’re going to do what you say you’re going to do, when you say you’re going to do it and do it with a spirit of excellence!!

Foster a “spirit of excellence” climate within your role! One of my favorite books says: If the head is sick, the whole body is sick. Translation: in your case, if there is no spirit of excellence with the leader then there won’t be with the people following you!

We always attract what we are.

That is all…..

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Inconvenience Yourself!

So you say you’re all about the customer, the customer come first & the customer is always right. If all these things are truly true, then when you’re fullfilling a customer service request….. Even if you have to inconvenience yourself….convenience your customer!

I read somewhere, that if you help enough people get what they want, then you can’t help but get what you want.

That is all….

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