Merry Christmas and Happy New Year from Successful Enterprises. May you and all whom you love have a wonderful new season!!
From Author John C Maxwell in his book, “25 Ways to win with People”, consider these today….. Within 30 seconds of speaking with someone, say something positive to build them up and encourage them.
If you ask me…. tech support 1 should really be customer service for brand new customers and tech support 2 should handle all other existing customer service and tech issues period!! That is what you call one call resolution!